Ebuuks custom orders are non-refundable and non-returnable due to the unique nature of these products.

Handcrafted items, including greeting cards, wrist straps, and embroidery products, are only eligible for refunds if they arrive damaged as a result of our error. It is important to note that once an item has been worn for health-related reasons, it is deemed non-returnable and non-refundable. Before shipment, we will take photographs of both the product and its shipping conditions, which will be provided to you once your order is prepared for dispatch. We are committed to ensuring that all products are packaged with the utmost care to prevent any damage during transit.

Likewise, our knitted products are refundable solely for damages attributable to our oversight. Once a knitted item has been worn for health-related reasons, it shall not be eligible for return or refund. We will document the product and its shipping conditions, and these images will be sent to you as soon as your order is ready for shipment. We prioritize safe packaging and shipping to guarantee that your product arrives in pristine condition.